D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at for more information.
DHI Communities is a multifamily development division of D.R. Horton, Inc.
DHI Communities is currently looking for a Service Technician-PM. The right candidate will help maintain our multi-family communities and deliver a high level of customer satisfaction. They will facilitate all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Service Technician is responsible for the maintenance of the community including community inspections, repairs, general maintenance and turn process, as well as proactively resolving customer issues prior to and after move-in and submitted work orders.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Evaluate resident repair issues to determine if they are warrantable items
- Complete assigned work orders generated from resident requests for service, as well as routine upkeep of the community by diagnosing the source or cause of a defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements
- Complete the make-ready process to prepare vacant homes for leasing and new move-ins by completing the pre and post move-out inspections, creating a “punch” list of maintenance work and supplies required and complete work
- Perform necessary repairs to homes such as (but not limited to) minor electrical, minor pluming, minor HVAC, texture repair and painting
- Schedule and manage subcontractors to make designated warranty and make ready/turn repairs in the absence of the Service Manager
- Certify warranty work is completed within contractor obligations
- Follow up with residents to ensure concerns are addressed in a timely and professional manner and satisfaction of work is met. Solicit online reviews to enhance reputation of community
- Monitor inventory and supplies and inform Service Manager when supplies need to be ordered
- Undergo training for managing construction walks on ready units, ensuring the highest quality standards are met, using checklists to document items to rectify and sign-off on acceptance as a management representative in the absence of the Service Manager
- Field emergency service calls when on call after hours and on weekends
- Conduct moves in and out orientation process including condition of home and arrange for any work needed as identified during move in inspection
- Maintain the grounds, common areas, and amenities. Some examples include picking up trash, maintaining dumpster enclosures, pet waste, debris, pressure-washing, performing general cleaning, painting curbs and signage
- Participate in on-going training by Service Supervisor and other resources as needed and/or required
- Maintain accurate records of all maintenance and repair work performed
- Effectively communicate with various support teams to ensure quality documentation, reporting and community performance
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Ability to work overtime and be on-call for emergency services after hours
